kenshi Account & Payment FAQ
Users of kenshi ask questions across several core areas: how to set up and secure an account, how deposits and withdrawals work, which games and markets we offer, and how our loyalty programme functions. This page answers the most common questions our support team receives.
We've structured this FAQ to help you find answers quickly without contacting support. Each section covers a specific topic — account setup, payments, game rules, and security — with concrete details about timings, eligibility, and process steps. If your question isn't answered here, our support team is available via live chat and email during standard business hours.
For detailed information about our legal framework, jurisdiction restrictions, and data handling practices, please review our Legal NoticeTerms of Useand Privacy PolicyThese pages set out the full scope of our service, your rights, and our obligations as a kenshi operator.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports
- Security and account careaccount protection, data deletion, and jurisdiction notice
When you open a kenshi account, we collect your username, email address, password, and mobile number. Your email is used for account verification and password recovery. Your mobile number is used for two-factor authentication (2FA) and support verification. During registration, you must agree to our Terms of Use and Privacy Policy. Before your first withdrawal, we'll ask you to complete KYC (know-your-customer) verification, which requires your full name, date of birth, and a valid ID document. This verification protects both your account and our platform from fraud and money-laundering risks. All information is encrypted and stored securely.
Payments and transactions
Withdrawal requests submitted during business hours (Monday–Friday, 08:00–17:00 local time) are typically reviewed and approved within a standard processing window. Mobile wallet withdrawals (DANA, e-wallet, mobile banking, local payment) usually credit within 1–3 hours after approval. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically take 1–2 business days depending on your receiving institution. If your account is new or if you've made large deposits during a promotional period, we may place a temporary hold on your withdrawal for verification purposes. Such holds are typically lifted within 24–72 hours. If your withdrawal is delayed longer than expected, contact our support team with your withdrawal reference number.
kenshi accepts deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums start low to accommodate all users. Maximum deposit amounts scale based on your account tier and verification status. New accounts have lower limits until KYC verification is complete. Once verified, your limits increase. We do not charge deposit fees — the amount you transfer is the amount credited to your kenshi balance. Your payment provider (bank or wallet) may impose their own standard fees. Deposits via mobile wallets typically credit instantly; bank transfers may take 1–2 hours depending on your sending institution. For specific account preferences on your account, log in and check your account settings or contact our support team.
Game rules and markets
kenshi offers sportsbook markets across major football tournaments and leagues. We cover Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and other international competitions. Markets include match outcomes (win/draw/loss), over/under goals, both-teams-to-score, and player-specific bets. We also offer markets on MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are calculated using industry-standard models and updated in real time based on market movement. Each market displays the current odds, settlement rules, and any applicable restrictions. For detailed rules on a specific market, click the information icon next to the market name. Our support team can also explain settlement timing and eligibility for any market.
Our loyalty programme rewards active users with weekly cashback and tier-based benefits. Your tier is determined by your total deposits and activity over a rolling 30-day period. As you move up tiers, your cashback percentage increases and you unlock additional perks. Cashback is calculated on your net losses (total losses minus total wins) during the week and credited automatically every Monday. Tier progression is transparent — you can see your current tier, cashback rate, and progress toward the next tier in your account dashboard. Higher tiers also qualify for seasonal bonuses tied to events like Idul Fitri, Idul Adha, and Liga 1 tournaments. Referral bonuses are separate: when you refer a friend who deposits, you both receive a bonus. All promotional terms are published in your account; read them carefully before claiming any offer.
Security and account care
To request deletion of your personal data from kenshi, contact our support team via email or live chat with your account username and the email address associated with your account. We will verify your identity and process your request in accordance with applicable data-protection laws. Note that we may retain certain information for legal, compliance, or fraud-prevention purposes, even after account closure. Transaction records and account history may be retained for up to 7 years to comply with financial regulations. Once your data-deletion request is approved, we will remove your personal information (name, address, phone number, etc.) from our active systems within 30 days. For complete details about how we handle your data, review our Privacy Policy
Our kenshi support team handles English. We provide live chat and email support during standard business hours (Monday–Friday, 08:00–17:00 local time). Our team can assist with account setup, deposit and withdrawal issues, game rules, security questions, and general platform inquiries. For urgent issues outside business hours, you can submit a support ticket via email and we'll respond within 24 hours. If you have a question that requires immediate attention, try our live chat during business hours. We also maintain this FAQ and our Terms of Use and Legal Notice in English to help you find answers independently. If you need support in a language other than English, please contact us and we'll do our best to assist or connect you with a team member who can help.