kenshi Terms of Use

We at kenshi operate an online gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. These terms outline the conditions under which you access our platform, open an account, deposit and withdraw funds, and participate in our games and markets. By using kenshi, you agree to be bound by these terms and our related policies.

Our commitment is to provide a transparent, secure, and fair gaming environment. We enforce strict account verification procedures, protect your personal data, settle all wagers and payouts according to published rules, and maintain clear dispute-resolution channels. We do not offer our services in jurisdictions where online gaming is prohibited, and users are responsible for verifying that their access and use comply with their own jurisdiction's law.

This page covers account eligibility, deposit and withdrawal mechanics, bonus terms, settlement rules, and your rights and responsibilities as a kenshi user. For specific questions about our policies, contact our support team via email or live chat.

Account Eligibility and Registration on kenshi

To open an account on kenshi, you must be at least 18 years of age and a resident of a jurisdiction where our services are available. We do not knowingly serve users in prohibited regions. During registration, you provide your email address, create a password, and verify your email via a confirmation link. Your account is then active for browsing our platform and reviewing game rules.

Before you can deposit funds or withdraw winnings, we require identity verification (KYC). We collect your government-issued ID (passport or national ID card), full legal name, date of birth, and residential address. This information is encrypted and stored securely. Our verification team reviews your submission within a few hours during business hours. Once verified, your account is cleared for deposits and withdrawals.

We reserve the right to request additional documentation if we suspect account fraud, money laundering, or other illegal activity. Cooperation with our verification requests is a condition of continued account access on kenshi.

Deposits, Withdrawals, and Payment Methods on kenshi

We accept deposits through multiple payment channels popular across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts. Deposit minimums start low to welcome new players; maximum deposits scale based on your account tier. We do not charge deposit fees — the amount you transfer is the amount credited to your kenshi balance.

Withdrawals are processed to the same payment method you used to deposit, or to an alternative method approved by our verification team. Withdrawal requests submitted during business hours are typically reviewed and approved within a standard processing window. Mobile wallet withdrawals (mobile banking, local payment, online payment) typically credit within 1–3 hours. Bank transfers may take 1–2 business days depending on your receiving institution.

We reserve the right to place a temporary hold on withdrawals if your account is new, if large deposits have been made during promotional periods, or if we detect unusual activity. Such holds are typically lifted within 24–72 hours after verification. We do not charge withdrawal fees, though your bank or wallet provider may impose their own standard fees.

Bonus Terms and Promotional Offers on kenshi

When you open an account on kenshi and make your first deposit, we credit a welcome bonus to your account. The exact offer amount varies based on your deposit size and regional eligibility; we do not publish a fixed figure because promotions are tailored by jurisdiction and season. Your welcome bonus is credited automatically after our verification team confirms your deposit.

Welcome bonus terms include a playthrough requirement: you must wager the bonus amount a specified number of times across eligible games before withdrawing. Eligible games include all slot titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and most sportsbook markets. Some esports and specialized markets may exclude bonus playthrough.

Once your playthrough is complete, your bonus balance merges with your main balance and can be withdrawn freely. We track your bonus progress on your account dashboard. Weekly cashback is calculated on your net losses every Monday and credited automatically; no claim form is required. Referral bonuses are credited within 24 hours of your referred friend's first deposit confirmation.

Welcome Bonus

Credited upon first deposit; subject to playthrough requirement before withdrawal.

Weekly Cashback

Calculated on net losses every Monday; credited automatically based on your account tier.

Referral Bonus

Earned when a friend registers via your link and deposits; credited within 24 hours.

Seasonal Offers

Limited-time promotions tied to holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) and sporting events (Liga 1, Piala AFF).

Settlement, Disputes, and Fair Play on kenshi

All wagers on kenshi are settled according to published rules for each game or market. Slot games use certified random-number generation (RNG); sportsbook markets settle based on official match results; live-dealer tables settle based on dealer outcomes. Settlement occurs instantly for slots and live games; sportsbook markets settle after the event concludes and official results are confirmed.

We maintain detailed logs of all your account activity, including every wager, every settlement, and every deposit and withdrawal. You can access your complete account history via your kenshi dashboard. If you believe a settlement is incorrect, contact our support team with your session ID or market reference. We investigate disputes within 24–48 hours and correct any errors.

We do not offer refunds on losing wagers unless we determine an error occurred on our platform. If a technical issue (such as a disconnection or incomplete payout) affects your session, we investigate and resolve it based on our logs. Our support team is available via email and live chat during standard business hours.

Account Security and Data Protection on kenshi

We protect your account using industry-standard encryption and secure password storage. Two-factor authentication (2FA) is available via SMS or authentication apps; we encourage all users to enable it. Your password should be unique and changed every 90 days. Never share your password or 2FA codes with anyone, including kenshi staff.

Your personal data (identity documents, address, payment information) is encrypted and stored securely. We do not share your data with third parties except as required by law or to process your deposits and withdrawals. Our privacy practices are detailed in our Privacy Policy

If you suspect unauthorized access to your kenshi account, reset your password immediately and contact our support team. We can freeze your account pending investigation and recover funds if a fraudulent transaction is confirmed. Our support team never requests your password, full card numbers, or sensitive identity information via unsecured channels.

Account Tier System and Loyalty on kenshi

Your kenshi account tier — Standard, Silver, Gold, or Platinum — is recalculated monthly based on your deposit volume and wagering activity. Each tier unlocks a corresponding weekly cashback percentage, bonus offers, and other benefits. Your tier resets on the first day of each calendar month; tier progress is calculated from your activity during the previous 30 days.

Higher tiers on kenshi receive priority customer support, expedited withdrawal processing, exclusive tournament invitations, and increased account preferences. Tier progression is transparent; you can view your current tier and progress toward the next tier on your account dashboard.

Our Commitments and Your Responsibilities

We at kenshi commit to operating a fair, transparent, and secure platform. We publish all game rules, payout rates, and settlement procedures upfront. We settle all wagers and payouts according to these published rules. We protect your personal data and account security. We maintain clear dispute-resolution channels and respond to support requests within standard timeframes.

As a kenshi user, you are responsible for verifying that your access and use comply with your own jurisdiction's law. You are responsible for maintaining the confidentiality of your password and account. You are responsible for reviewing our terms and policies before depositing funds. You agree not to use kenshi for illegal purposes, money laundering, fraud, or any activity that violates local law.

We reserve the right to suspend or terminate your kenshi account if we detect fraud, money laundering, account abuse, or violation of these terms. Termination may result in forfeiture of your account balance if illegal activity is confirmed. We will notify you of any account suspension and provide an opportunity to respond before permanent termination.

Contact and Support

For questions about these terms, our policies, or your kenshi account, contact our English-language support team via email or live chat. We are available during standard business hours (Monday–Friday, 08:00–17:00 local time). For urgent account security issues, reach out immediately.

You can also review our Privacy Policy for details on data handling, our Legal Notice for regulatory information, and our FAQ for common questions about deposits, withdrawals, games, and account management.

These terms are effective as of the date you open your kenshi account. We may update these terms from time to time. Continued use of kenshi after an update constitutes your acceptance of the revised terms. We will notify you of material changes via email or in-app notification.