kenshiPrivacy Policy

This page describes what we collect when you use kenshi and how we keep that data protected. We understand that your privacy is important, and we handle your personal information with care. Our data practices comply with applicable data-protection laws across the jurisdictions where we operate.

We collect information necessary to verify your identity, process your deposits and withdrawals, settle your wagers, and communicate with you about your account and our services. We do not sell your personal data to third parties. We share your information only with payment processors, banks, and service providers who help us run kenshi, and only when legally required or to process your transactions.

Our privacy practices apply to all kenshi users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions. This policy explains your rights regarding your data and how to contact us if you have questions or wish to request access, correction, or deletion of your information.

What Data We Collect on kenshi

We collect several categories of information when you use kenshi. During registration, we collect your email address, password, and account username. We store these securely and use them to authenticate you when you log in.

Before you withdraw funds, we require identity verification. We collect your government-issued ID (passport or national ID card), full legal name, date of birth, and residential address. We store this information encrypted and separate from your main account data. This verification is mandatory under financial-services regulations and helps us prevent fraud and money laundering.

When you deposit or withdraw funds on kenshi, we collect transaction details: the payment method, amount, date, and time. We also collect your IP address and device information to detect fraud and ensure account security. We maintain transaction logs indefinitely for compliance purposes.

When you contact our support team, we collect your support request, email, and any documents you provide. We use this information to resolve your issue and improve our customer service.

Account Data: Email, username, password hash, account tier, balance history, promotion status.
Identity Data: Government ID, name, date of birth, address (collected during KYC verification).
Transaction Data: Deposits, withdrawals, wagers, settlements, payment method, amounts, timestamps.
Technical Data: IP address, device type, browser, operating system, login times, location (approximate).

How We Use Your Data on kenshi

We use your email and password to authenticate you and manage your kenshi account. We use your identity data to verify your age and identity, comply with anti-money-laundering regulations, and prevent fraud. We use your transaction data to process deposits and withdrawals, settle wagers, calculate bonuses and cashback, and generate your account history.

We use your technical data (IP address, device information) to detect fraudulent access, prevent account takeover, and block access from prohibited jurisdictions. We use all data to comply with applicable laws, respond to legal requests, and defend against disputes.

We may use your email to send you account notifications (login alerts, withdrawal confirmations, bonus credits), promotional offers (new bonuses, seasonal promotions tied to Liga 1, Piala AFF, Idul Fitri, Idul Adha), and policy updates. You can opt out of promotional emails via your account settings, but you cannot opt out of account notifications.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate kenshi. These include:

Payment processors: We share transaction details with payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals.
Banks: We share your account details with your bank to verify your identity and process transfers.
Cloud hosting providers: Our servers and databases are hosted on secure cloud infrastructure; our hosting provider has access to your data as part of their technical operations.
Customer support tools: Our support team uses ticketing and communication systems to respond to your inquiries.
Analytics providers: We may use analytics services to understand how users interact with kenshi; these services do not have access to your personal identity data.

We do not sell your personal data to third parties for marketing purposes. We do not share your data with advertisers, data brokers, or unaffiliated companies without your explicit consent, except where required by law.

Data Security and Encryption on kenshi

We protect your data using industry-standard encryption. Your password is hashed and salted; we never store passwords in plain text. Your personal data is encrypted in transit (using SSL/TLS) and at rest (using AES-256 or equivalent). Access to your data is restricted to authorized kenshi staff on a need-to-know basis.

We require two-factor authentication (2FA) for account access; we strongly encourage you to enable it. Your account balance and transaction history are encrypted and accessible only to you via your secure login.

We maintain physical and digital security measures: secure data centers, firewalls, intrusion detection, and regular security audits. However, no security system is completely risk-free. We cannot guarantee absolute protection against all cyber threats, but we invest continuously to maintain strong security.

Data Breach Notification: If we discover a data breach affecting your personal information, we will notify you via email and our website without undue delay, and will provide guidance on protective steps you can take.

Cookies and Tracking on kenshi

We use cookies to remember your login session, track your preferences, and analyze how you use kenshi. Session cookies expire when you log out; persistent cookies remain on your device and allow us to recognize you on your next visit. We use cookies to track page views, button clicks, and game interactions to improve our platform.

We do not use cookies for targeted advertising or to build a profile for sale to advertisers. Third-party analytics services (such as Google Analytics) may place their own cookies on your device; their practices are governed by their privacy policies, not ours.

You can disable cookies in your browser settings, but some kenshi features may not work correctly without them. Our platform does not track you across other websites.

Your Rights and Data Subject Requests

You have the right to access, correct, and delete your personal data on kenshi. You can update your email, address, and phone number via your account settings. To request a copy of all data we hold about you, contact our support team with a data-subject access request (DSAR).

We will provide you with a complete export of your personal data (including identity documents, transaction history, and account settings) within 30 days of your request. If you request deletion of your account, we will retain transaction logs and identity data as required by law (typically 5–7 years for anti-money-laundering compliance), but we will remove your account login credentials and personal contact information.

If you believe our handling of your data violates applicable privacy law, you have the right to lodge a complaint with your local data-protection authority.

Data Retention and Jurisdiction

We retain your personal data for as long as necessary to provide kenshi services and comply with applicable laws. Transaction logs are retained for a minimum of 5–7 years for financial-compliance purposes. Your identity data (government ID, address) is retained until you request deletion, after which we keep it for 1–2 years as backup.

Our servers may be located outside your jurisdiction. By using kenshi, you consent to the transfer, storage, and processing of your data in these locations, subject to the encryption and security measures described in this policy. We comply with applicable data-transfer laws (such as standard contractual clauses) to ensure your data is protected.

Contact Us About Privacy

If you have questions about how we handle your data, wish to request access or deletion, or believe we have mishandled your information, contact our support team via email or live chat. We will respond to privacy inquiries within 14 days. Our About Us page contains our contact information.

This privacy policy is effective as of the date you open your kenshi account. We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app notification. Your continued use of kenshi after an update constitutes your acceptance of the revised policy.